Welcome to the World of ColdAsIceGoods
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form or Live chat box.
Do you accept returns?
RETURNS & EXCHANGES
Yes, we do accept returns subject to fulfilment of the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have its original packaging with all the tags etc. - The return or exchange request is made within 7 days of delivery. To request for a return, please reach out to support by submitting your request via "contact us" form or via Chat box. A member of our support staff shall respond as soon as possible.
How do I cancel my order?
Orders can't and will not be canceled after 72 Hours! Unless the wrong item was ordered.If you no longer want your item please email within 72 Hours after that production begins and we can't revert your payment.
So please Be aware
How do I track the progress of an order?
Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.
Can I change my delivery address after I have placed my order?
If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.
Is it safe to use my credit/debit card at this website?
We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
For further information please contact our support staff.
At ColdAsIceGoods, we are committed to providing our customers with top-quality products that are guaranteed to meet their expectations. This FAQ page is a helpful resource for learning more about our products, services, and company standards.
Our products are designed using the latest technology and manufactured to the highest standards, ensuring that you are always getting the best. We proudly stand by our products and are willing to answer any questions or concerns that you might have. If you don't find the answers you're looking for here, feel free to contact our support team for further assistance.
Quality and innovation are at the heart of our operations, and we strive to uphold these values in every aspect of our business. We have built a reputation for excellence in the industry and continually work towards improving and expanding our product offerings. At ColdAsIceGoods, we value our customers and aim to provide the best shopping experience possible. We look forward to serving all of your future needs.